Vacancy Announcement No AAS/16/ICT/001
Position Title ICT INTERN
Department OPERATIONS
Reporting to ICT ADMINISTRATOR
Position Location NAIROBI, KENYA
Duration 6 MONTHS
Closing Date 20 JANUARY 2017

Organisation Overview

The AAS is a pan African organisation headquartered in Kenya, which aims to drive sustainable development in Africa through science technology and innovation. It has a tripartite mandate of pursuing excellence by recognising scholars and achievers; providing advisory and think tank functions for shaping the continent’s strategies and policies; and implementing key science, technology and innovation programmes that impact on developmental challenges through the new agenda setting and funding platform, the Alliance for Accelerating Excellence in Science in Africa (AESA). AESA was created by AAS and the NEPAD Agency.  Visit the AAS website for further information at www.aasciences.ac.ke and the AESA website at www.aesa.ac.ke

Position Overview

The ICT intern will work under the supervision of the ICT Administrator to help achieve the objectives of the ICT unit which is offering first line support to AAS staff through troubleshooting, deployment and support of hardware and software ensuring availability, reliability, serviceability with main focus on business critical systems.

Main duties

  1. Provide first line support to all users at AAS.
  2. Manage third party vendors by enforcing the agreed Service Level Agreements.
  3. Mitigate against AAS exposure to litigation due to pirated software.
  4. Ensure accurate management of AAS computer asses (hardware & Software inventory).
  5. Ability to create back up strategies for the data and recovery plan for the network.
  6. Ensure IT security policies are enforced to safeguard the AAS corporate network.
  7. Monitor the network and give prompt support when any issue pops up.
  8. Ensure documentation of any changes to ICT environment is done as a best practice.
  9. Ensure computer hardware, network and application systems installation, configuration, deployment and recovery as per the set standard.

Daily responsibilities

  1. Preparation of hardware installation as per set standard.
  2. Provide first line support to all IT users at AAS.
  3. Testing and implementation of new tech related to computer hardware and software.
  4. Research on updated information on appropriate hardware and software needed to enhance performance of existing equipment.
  5. Documentation of existing software and hardware implementation and changes.
  6. Troubleshoot and resolve end user issues arising out of use of computer.
  7. Any other duty that may be assigned to you by your supervisor.

Organisational Relationships

  •  Reporting to the ICT Administrator.
  • Supporting all AAS programmes.
  • Work with other team across AAS where appropriate.

Person Specification

QUALIFICATIONS/SKILLS ESSENTIAL DESIRABLE
QUALIFICATIONS
  1. Bachelor's Degree in Information Technology /Bachelor of Science in Telecommunications
  2. Microsoft Certified   Systems Engineer(MCSE)
  3. CCNA Certification.
A+,CCNA
BACKGROUND/ EXPERIENCE
  1. A minimum of 1-year IT experience within Hardware & Network infrastructure.
  2. Strong knowledge of how the Internet works (HTTP and DNS, routing). Strong knowledge of common network protocols (TCP/IP, ICMP) and tools.
  3. Strong knowledge of Microsoft office suite (O365)
  4. Understanding of network security and basic understanding of firewall
  5. Good network analytical and troubleshooting skills.
  6. Knowledge and Experience in MS SharePoint implementation and Document Management.
 
SKILLS
  1. Customer service and orientation.
  2. Communicates compellingly.
  3. Team player, promotes change and is a change driver.
  4. Innovates.
 
PERSONAL QUALITIES/INNATE ABILITIES
  1. Team player.
  2. Promotes change and is a change driver.
  3. Confident and professional
  4. Self-motivated and able to demonstrate enthusiasm and drive to succeed.
  5. Good listening skills.
  6. Ability to cope with pressure and work to tight deadlines.
 
MOTIVATION/WORK RELATIONSHIPS
  1. Ability to work both as part of a team within a defined organisational structure.
  2. Ability to work effectively within a matrix structure.
  3. Ability to work well with people across the AAS and externally.
 

Application Process

The position is open to Kenyan National’s only, All Applicants must submit a completed job application form, curriculum vitae, and a cover letter submitted by email to recruitment@aasciences.ac.ke, with the Position and Vacancy Number as the Subject no later than the 20 December, 2017. Only shortlisted candidates will be contacted.